What to do when someone dies in a nursing home or care home

If someone dies in a nursing home, and the death was expected, a registered nurse at that home will confirm the death.

If they die in a care home, and the death was expected, a competent adult can confirm the death. Please contact us.

The deceased’s own doctor will issue the Medical Cause of Death Certificate to the family or next of kin. You will need this to register the death. Often you can collect this from the surgery. This needs to be done within five calendar days.

The Care Quality Commission has more details on their web page Who can confirm death

Collecting personal belongings

It can be very emotional time collecting your friend’s or relative’s belongings. However, when someone dies in a nursing home or care home, staff are sympathetic to your situation. If you know the deceased may have had valuables in a safe, please check these have been included. If you would like items to remain with your loved one, for example a treasured piece of jewellery, please let the staff know.

You have our sincerest sympathies. Whether someone’s passing is expected or sudden, it is a shock for everyone involved.

For immediate help or advice please call us on 01723 859 279 at any time. When you call us, you’ll speak to one of our experienced team. We’re here to help you through every stage of the process. If you have any questions, please just ask.

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How do i register a death?

The process involves securing a Death Certificate from the doctor, making an appointment with the registrar within five days, and performing the registration preferably at the local register office where the death occurred for immediate documentation.

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UNEXPECTED DEATHS

We offer personalised burial services, helping families select a final resting place for their loved ones. Whether you prefer a traditional grave site or a more contemporary memorial park, we are here to guide you every step of the way.

What happens after this?

Once the Coroner is satisfied with investigations, they release the body to your funeral director. They’ll also send paperwork to the Register Office so the family can start registering the death.

Here at F. A. Stockill and Son we can help you with this and keep you informed every step of the way.

Do I have to use the nominated funeral director who was first called to remove the deceased?

No, you are free to make your own arrangements and use whichever funeral director you wish.

Call us any time

We are on hand at any time to give help and advice. Please call us with any questions on 01723 859 279.
You can also email us at office@stockillandsonfunerals.co.uk

Frequently Asked Questions

Got a question? We’re here to help.

Do you dress the deceased?

Yes we can dress the deceased for you, you need only hand over the belongings to us. Otherwise they are carefully shrouded in a silken gown.
Can we view the deceased?

Yes. We just need appropriate notice to ensure absolute privacy for you.
Will the deceased need to be embalmed?

Embalming is not usually necessary given the advancement in storage facility technology. However, we can arrange for embalming if requested.
Do you have coffin bearers?

Yes, we have trained coffin bearers. We pride ourselves in being able to offer pallbearers who carry the coffins on their shoulders rather than using a trolley. Family members may carry, but here at F A Stockill we will always ensure there are enough bearers on hand on the day, just in case. Please note we never allow family to lower coffins on a burial.
How many coffin bearers will be needed?

This depends on the size and weight of the coffin. Usually there are between four and six bearers.
Do funeral directors re-use coffins?

No, most definitely not. The coffin is cremated or buried with the deceased.
Can I touch the coffin as I leave the ceremony?

Yes, absolutely.
As a member of the congregation, can we take away the Order of Service or should we leave it there?

Please take it with you. An Order of Service can provide a lovely memento of your family member or friend for quiet contemplation later.
Do crematoriums cremate more than one person at a time?

No. The only exception is if the next of kin have requested it for a mother and baby or small twin children.
What happens when the curtains shut at the crematorium?

Nothing happens until the congregation have left the building. The coffin is removed from behind the curtain after the service has taken place.
When do we collect the ashes?

They are usually available two to three days after the service. In case of urgent matters such as limited time or travel they may be available on the same day.

We will never hassle you to collect the ashes from us. Some families wish different things and maybe wish to wait until the other parent has passed to scatter both. We have stored some ashes for over 25 years. However, we do encourage family to arrange a resting place for them as soon as they feel able so as not to cause further upset later.

You may find our cremations section helpful.
Do funeral directors expect a tip?

We’ve included this as it’s a frequently asked question on the internet. The answer is no. Although Claire has never met a bunch of flowers or a box of chocolates she didn’t like!
I have a question that isn’t answered. Can I ask you anonymously?

Absolutely – we welcome any feedback or questions. Just fill in this online form and we will post the answer on this page.

Plan ahead with golden charter pre-paid funeral plans

A funeral plan is an easy way to arrange the funeral you want in advance. A plan allows you to specify your wishes and pay for the funeral director’s services included in your plan. As customers often tell us, that can bring peace of mind to you and your family.

A plan from Golden Charter also includes an allowance towards third party costs. These are essential, non-funeral director services such as the cremation or burial fees, plus the minister or officiant’s fee to perform the service.

F. A. Stockill and Son Funeral Directors trading as F. A. Stockill and Son Funeral Directors is an appointed representative of Golden Charter Limited trading as Golden Charter Funeral Plans which is authorised and regulated by the Financial Conduct Authority (FRN:965279).